Why Is My Data Missing in the New App After Migrating From 1.0?

Some users may notice that certain data—such as journal entries or listened check marks—may not appear immediately after moving to the new app. This is expected during the migration process.

We are aware that some users are noticing their data — such as journal entries or Listened check marks — may not be properly showing up yet in the new app.

Please be assured that your data is not lost.

Your information is still in the process of being fully migrated, and our team is actively working to ensure everything appears correctly in your account.

As part of the transition to the new system:

• Data is being migrated in stages

• Some accounts may take longer than others to fully update

• Your journal entries, listened progress, and other account data are still being transferred

As migration continues behind the scenes, your information should begin appearing in your account.

In most cases, no action is needed.

Simply allow time for the migration process to complete. Your data should appear automatically once your account migration finishes.

If your data has not appeared after some time, please reach out to Support so we can review your account.

Our team is actively working to complete this migration and ensure everything is fully in place.

Thank you again for your patience and grace as we continue moving everyone into the new system.