Why Was I Charged Twice?

Seeing more than one charge can be concerning, but there are several common reasons why this may happen.

You may see more than one charge for one of the following reasons:

• Order placed more than once — The checkout button may have been clicked multiple times.

• Authorization hold — Your bank may place a temporary hold before the final charge.

• Multiple orders placed — More than one order may have been submitted.

• Pending and completed charges — Some banks show temporary charges before final processing.

• Split shipments or orders — Some purchases may process separately.

Follow these steps to review the charges:

1. Check your order confirmation emails
   Look for more than one order confirmation.

2. Review your order history
   Log in to your account and check recent orders.

3. Check with your bank
   Ask whether one of the charges is a temporary authorization hold.

4. Contact support if needed
   If you believe you were charged incorrectly, contact our support team with your order details.

Most duplicate charges turn out to be temporary holds or multiple orders.

If you still believe there is an error, we are happy to review the charges with you. 🙏