Why Was I Charged Before My Order Shipped?

It is normal for payment to be processed before your order ships. This allows your order to move into fulfillment and be prepared for delivery.

Here’s why you may be charged before your shipment is sent:

• Payment is processed at checkout — Your card is charged when the order is successfully placed.

• Orders must be paid before shipping — Payment confirmation is required before fulfillment begins.

• Shipping happens after processing — Your order moves to packing and shipping after payment.

• Processing times may vary — Some orders take additional time to prepare.

If you are concerned about your order timing, follow these steps:

1. Check your order confirmation email
   Review the expected processing and shipping details.

2. Track your order status
   Use any tracking link provided once the order ships.

3. Allow normal processing time
   Some orders may take time to prepare before shipment.

4. Contact support if delayed
   If your order has not shipped within the expected timeframe, contact our support team.

Being charged before shipment is a normal part of the ordering process and helps ensure timely delivery.

If your order has not shipped within the expected timeframe, please reach out to our support team—we’re happy to help. 🙏